General Services: More than 7 days = full refund. 
3-7 days = 50% refund. 
Less than 3 days = may or may not refund. 
No-shows are non-refundable.

Overnight Visits: No refunds, but credit for future bookings within 1 year.

Dog Walking: Cancel anytime for credit. Within 24 hours, call the office. If sitter has arrived, visit is charged.
If Montecito Pet Care cancels, you get a full refund at our discretion.
**Exemptions to this policy at Our Discretion

Yes. Rabies, distemper, and bordetella are required. 

Puppies need at least two DHPP/DHLPP vaccines. 

Pets must be free of communicable diseases for 30 days before service and free of fleas, ticks, and pests. 

Ill pets will be sent home. 

No proof = service cancellation without refund.

We recommend a lockbox. Keys on file are coded for security. 

When not in service, they are stored securely. 

Shipping keys is $15

Picture & video updates are sent at every visit. 

If you don’t receive one, contact us. 

For those without cell service, we can send email updates.

Yes! We read all notes thoroughly. Handwritten notes are considered most up-to-date. Label items like food, meds, lights, and blinds. 

We’ll call if we have questions.

Yes. Keep pets away from hazards, store food and meds securely, remove chewable items, empty trash. 

For chewers, create a “Puppy Room” with safe toys. We are not liable for damages if others have access to your home during service.

Please notify us as soon as you return so we know your pets are back in your care.

Extended visit time: extra charge, arranged with you.

Key handling: $15 shipping, $20 extra pickups.

Emergency vet visits: $35/hr (1 sitter), $45/hr (2 sitters) + medical costs.

Rover.com bookings: 11% fee.

We will contact a vet immediately and you for instructions. If unreachable, we proceed with necessary care at your expense. We recommend pet insurance. Critical cases (e.g., bleeding, seizures) go straight to the vet.

Incidents due to sitters negligence is covered under our insurance plan.

Yes.
Fully licensed and insured, including pet daycare. Coverage includes:
General Liability: $1M per occurrence / $2M aggregate
Property Damage: $10k per occurrence
Animal Bailee: $2,500 per occurrence
Vet Expense Reimbursement: $1,000 per occurrence
Employee Dishonesty: $10,000
Lost Key Liability
Excludes vet services, pre-existing conditions, and certain dog training types.